Refund Processing & Timeline

• Inspection: When our warehouse receives your returned package, our team will inspect the item to verify it meets our "new and unused" condition requirements.
• Processing Time: Once the inspection is complete and your return is approved, it takes us exactly 3-5 business days to process your refund.
• Refund Method: All approved refunds are automatically credited back to your original method of payment. We cannot issue a refund to a different card or bank account.

Non-Refundable Circumstances

If an item is returned to us used, damaged by the customer, missing original parts, or outside of the 30-day return window, we reserve the right to deny the refund or issue a partial refund based on the diminished value of the goods.

Late or Missing Refunds

If 6 business days have passed since we confirmed your refund approval and you have not yet seen the funds:

• First, double-check your bank account or credit card statement.
• Contact your credit card company or bank. Standard processing times on the bank's end often cause a delay of several days before the refund is officially posted to your account.
• If you have completed these steps and still have not received your money, please reach out to our support team at info@vellano.pro so we can investigate the transaction.

Exchanges

Because inventory moves quickly, the fastest way to exchange a product is to return the original item for a full refund following our Return Policy and place a separate, new order for the accessory you want.