Effective Date: August 1, 2026
At Vellano, we are committed to providing a secure, smooth, and reliable payment experience. This policy outlines the payment methods we accept, how transactions are processed, and important billing details. By placing an order on our website, you agree to the terms outlined below.
We offer a variety of convenient, encrypted payment options at checkout. Available methods include:
Processed securely via Stripe. We accept major cards including Visa, Mastercard, American Express. Card details are fully tokenized and encrypted.
Flexible installment plans through Afterpay. Split your purchase into manageable payments at checkout subject to eligibility.
One-touch, secure checkout options including Apple Pay, Google Pay, and Pay with link on supported devices and browsers.
Your payment security is our absolute priority. All transactions are processed through encrypted payment gateways (including Stripe and AfterPay) that strictly comply with Payment Card Industry Data Security Standards (PCI-DSS Level 1). Vellano does not collect, store, or have access to your full card numbers or sensitive financial credentials on our servers.
When you place an order, your selected payment method is authorized immediately for the full total. If authorization fails, your order cannot be processed.
Once your transaction succeeds, an automated Order Confirmation Email containing your receipt and item summary is sent immediately. If you do not see it within a few minutes, please check your spam folder or contact our support team.
All prices on our store are listed in USD ($). While prices are subject to change without notice, your purchase price remains locked and fixed once an order has been successfully confirmed.
Applicable sales taxes are calculated automatically during checkout based on your delivery address in accordance with state and local laws.
If your payment is declined, it is usually due to one of the following reasons:
Please double-check your billing details, try an alternative payment method, or contact your issuing bank for assistance.
All approved refunds are credited back to the original payment method used during checkout (e.g., directly to your credit card or installment account). Refunds typically take 3 to 5 business days to reflect on your statement. For return conditions and eligibility, please review our Return Policy and our Refund Policy.
To protect our customers against fraudulent transactions, we reserve the right to verify or cancel orders flagged as suspicious prior to shipment.