Effective Date: August 1, 2026
At Vellano, we know that getting your car accessories quickly and securely is important to you. This policy outlines exactly how we handle order processing, fulfillment, and delivery so you know what to expect from the moment you complete your purchase until your package arrives at your door.
We proudly ship our products exclusively within the United States of America. We offer delivery to residential and commercial addresses all over the USA.
We believe in straightforward and transparent pricing. That is why we offer Free Shipping ($0.00 USD) on all orders across the United States. There are no minimum purchase requirements, hidden fees, or surprise delivery surcharges at checkout. All transactions are processed in USD.
To ensure prompt delivery, our team begins working on your order as soon as it is placed.
Once your package leaves our facility, the standard carrier delivery timeline begins. We have optimized our logistics to ensure you get your items fast.
To ensure your car accessories arrive securely and on time, we partner with the most trusted logistics providers. Depending on the size of your order and your exact location, your package will be shipped via one of the following reliable carriers:
As soon as your shipping label is created and your order is handed over to our carrier, you will receive a shipping confirmation email. This email includes a direct tracking link, allowing you to monitor your delivery status in real-time. Please allow up to 24 hours for the carrier to update the initial tracking information on their website.
While we strive to meet all delivery estimates and ensure your total shipping time remains within 4 to 8 business days, occasional delays can occur due to severe weather, high carrier volume during peak seasons, or unforeseen logistical challenges. If your tracking information has not updated for several days or your delivery has exceeded the estimated timeline, please reach out to our support team so we can investigate the delay with the carrier on your behalf.
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.
We take great care in packaging your car accessories, but we understand that transit issues occasionally happen.
At this time, for optimal tracking, speed, and delivery security, we require a standard physical street address for all shipments. We do not ship to PO Boxes or APO/FPO military addresses.
You may request an order cancellation before the shipment is processed. Because our handling timeframe is just 1 to 2 business days, we urge you to contact us immediately if you need to cancel. Once a package is prepared for dispatch and a tracking number is generated, we can no longer cancel the order. At that point, you will need to follow our standard Return & Refund Policy once the item is delivered.