Information We Collect

To provide you with a smooth shopping experience and deliver your vehicle upgrades efficiently, we collect specific types of information:

• Contact & Delivery Details: Your name, email address, phone number, shipping address, and billing address.
• Order Information: Details about the car accessories you purchase, order history, and customer support interactions.
• Device & Browsing Data: Your IP address, browser type, device information, and interaction with our website, collected automatically via cookies.

How We Use Your Information

We use the information we collect strictly to operate our business and improve your experience. Your data allows us to:

• Process and fulfill your orders, including generating shipping labels and providing tracking updates.
• Communicate with you regarding order status, returns, or customer service inquiries.
• Prevent fraudulent transactions and secure our checkout process.
• Analyze website traffic to improve our store layout and product offerings.

Payment Processing

We prioritize your financial security. When you purchase from Vellano, your payment is processed through trusted, encrypted third-party payment providers. We do not collect, view, or store your complete credit card or banking details on our servers.

Cookies and Tracking Technologies

Our website utilizes cookies—small data files stored on your device—to remember your shopping cart, maintain your logged-in status, and understand how you interact with our store. We may use tools like Google Analytics to evaluate site performance. You can manage or disable non-essential cookies through your web browser settings.

Information Sharing

We respect your inbox and your privacy. We strictly do not sell your personal information to third parties. We only share necessary data with trusted service providers who help us operate our business, such as:

• Shipping carriers ( USPS, UPS, FedEx) to deliver your car accessories.
• Payment processors to securely handle your transaction.
• Legal authorities, We may share your information with government or legal authorities if the law requires us to, such as when we receive a court order or subpoena.

Our E-commerce Platform

Our online store operates on the WooCommerce/WordPress platform. This software helps us manage your account data, order history, and checkout experience securely. For more information on how this platform facilitates data privacy and account management, you can review the official WooCommerce Privacy Documentation.

Data Security & Retention

We protect your personal information using industry-standard SSL (Secure Sockets Layer) encryption to ensure data transmitted between your browser and our store remains private. We retain your order and account information only for as long as necessary to fulfill the purposes outlined in this policy, assist with warranty claims, or comply with legal and tax obligations.

Your Privacy Rights

Depending on your location, you have specific rights regarding your personal data. You may request to:

• Access the personal information we hold about you.
• Correct the inaccurate or incomplete details in your profile.
• Request the deletion of your personal data, subject to legal retention requirements.
• Opt-out of any promotional emails by clicking the "unsubscribe" link at the bottom of our marketing communications.